LINOLIFE LEGAL
Terms for using LinoLife.
These Terms govern access to and use of LinoLife, including customer accounts, service listings, bookings, payments, reviews and communications.
These Terms govern access to and use of LinoLife, including customer accounts, service listings, bookings, payments, reviews and communications.
LinoLife is a digital marketplace owned and operated by Drawhouse Limited In these Terms, "LinoLife", "we", "us" and "our" refer to Drawhouse Limited, and "Platform" means the LinoLife website, applications and related digital services.
The Platform allows customers to discover, compare, book and pay for yoga, wellness, beauty, fitness, mindfulness and related services offered by independent professionals, studios, businesses and other service providers. These providers are referred to as "Providers" in these Terms.
By visiting the Platform, creating an account, making a booking or otherwise using LinoLife, you agree to these Terms, our Privacy Policy, our Refund and Return Policy, and any service-specific conditions shown before you confirm a booking. If you do not agree, you must not use the Platform.
You must be at least 18 years old and legally capable of entering into a contract to create an account or make a booking. A parent or legal guardian may make a booking for a minor where the Provider accepts minors and the guardian supplies any required consent.
You must provide accurate and current information, protect your account credentials, and notify us promptly if you suspect unauthorized use. You are responsible for activity carried out through your account unless the activity resulted from our failure to apply reasonable security measures.
We may request information needed to verify your identity, prevent fraud, process a payment or meet a legal obligation. We may suspend an account where information is materially inaccurate, an account presents a security risk, or these Terms have been breached.
Unless a listing clearly states otherwise, the Provider is responsible for delivering the booked service. LinoLife provides the marketplace, booking, communication and payment facilities that connect customers with Providers. The contract for the service is formed between the customer and the Provider when the booking is confirmed.
A Provider is an independent business or professional and is not an employee, agent, partner or representative of Drawhouse Limited Providers control how they deliver their services and are responsible for their premises, staff, equipment, professional conduct, qualifications, permits, licences, insurance and compliance with applicable law.
We may review identity, business or professional information supplied by a Provider. Any verification badge or statement applies only to the checks expressly described on the Platform. It is not a guarantee of a Provider's performance, suitability or outcome.
Nothing in these Terms removes any responsibility that Drawhouse Limited must retain under applicable law for operating the Platform, handling customer payments or resolving complaints.
Providers supply the descriptions, prices, availability, qualifications, images, venue details, safety information and other content shown in their listings. Providers must keep this information accurate and must not make misleading, medical or guaranteed-result claims.
Before booking, you should review the Provider's profile, service description, location, duration, price, eligibility requirements, cancellation window and any health or preparation instructions. Availability and pricing may change until a booking is confirmed.
We may correct an obvious display error, remove an unlawful or misleading listing, or ask a Provider to supply further information. If a material listing error affects a confirmed booking, we will contact the affected customer and offer an appropriate remedy.
A booking request is not confirmed until the Platform issues a booking confirmation and any required payment has been authorized. The confirmation will identify the service, Provider, scheduled time, location or online access details, price and applicable cancellation conditions.
You are responsible for checking the confirmation and notifying us promptly of an error. A Provider may decline a booking where the service is unavailable, the customer does not meet a disclosed requirement, or accepting the booking would create a safety or legal concern.
Where a Provider proposes a material change to the date, time, location, service or price, you may accept the change or cancel and receive the remedy described in our Refund and Return Policy.
Prices are shown in Bangladeshi Taka unless the Platform states otherwise. Before payment, the checkout page will display the service price and any applicable tax, Platform fee or other charge.
LinoLife operates on a Pay as You Go basis. Customers pay only for the booking or eligible service they choose at the time of purchase. Standard customer access to the Platform does not require a recurring subscription fee. Any membership, package or recurring service, if offered, will be clearly identified with its price and terms before the customer agrees to pay.
Pay as You Go payments may be processed by authorized banks, mobile financial services, card networks, payment gateways or other payment partners made available at checkout. By submitting a payment, you confirm that you are authorized to use the selected payment method and authorize the applicable amount to be charged.
LinoLife may collect payment as the Provider's limited payment collection agent. Payment to LinoLife for a confirmed booking satisfies your payment obligation to the Provider for that amount. We may delay or reverse a transaction where required for fraud prevention, payment disputes, refunds or legal compliance.
Providers are responsible for their own income, taxes, licences and business obligations. Customers remain responsible for charges arising from incorrect information or unauthorized conduct attributable to them.
Wellness, yoga, beauty and fitness services may involve physical exertion, skin or product reactions, changes in breathing, emotional discomfort or other risks. Service content on LinoLife is general information and is not medical advice, diagnosis or treatment unless the listing expressly identifies a properly licensed healthcare service.
Before booking, you must review the Provider's safety instructions and disclose information that is reasonably necessary for safe participation, including relevant injuries, allergies, pregnancy, medication, medical conditions or physical limitations. Where appropriate, consult a qualified healthcare professional before participating.
Stop the service and seek appropriate help if you experience pain, breathing difficulty, dizziness, an allergic reaction or another concerning symptom. In an emergency, contact local emergency services. Providers remain responsible for service-specific screening, hygiene, equipment safety and professional standards.
For an individual appointment or class, you may cancel at least 42 hours before the scheduled start time. An eligible cancellation may receive a monetary refund in accordance with our Refund and Return Policy. Approved Pay as You Go refunds are normally processed within 7 to 10 working days. Cancellations made less than 42 hours before the scheduled start time and no-shows are generally not eligible for a refund or rescheduling.
Different terms may apply to workshops, events, retreats, memberships, packages and promotions where those terms are clearly displayed before payment. Provider or LinoLife cancellations, rescheduling, late arrival, refund processing and exceptional circumstances are governed by our Refund and Return Policy.
Nothing in these Terms limits a customer's mandatory rights under applicable consumer protection law.
You must use the Platform and attend services lawfully and respectfully. You must not:
We may remove content, cancel a booking, restrict an account or report conduct to an appropriate authority where reasonably necessary to protect users, Providers, the Platform or the public.
You may submit reviews, comments, photographs or other content where the Platform permits. Your content must reflect a genuine experience and must not be unlawful, abusive, deceptive, defamatory, discriminatory, confidential or infringe another person's rights.
You retain ownership of your content. You grant Drawhouse Limited a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display the content only as reasonably necessary to operate, moderate and promote the Platform. We will obtain separate permission before using an identifiable customer's photograph in an advertising campaign unless the customer submitted it specifically for that purpose.
We may moderate content for authenticity, safety and legal compliance. We will not remove a genuine review merely because it is negative. Providers may respond to reviews but must protect customer confidentiality.
The Platform software, LinoLife name and logo, page design, original text, graphics and other materials owned or licensed by Drawhouse Limited are protected by applicable intellectual property law. Provider materials remain owned by the Provider or its licensors.
We grant you a limited, personal, non-transferable and revocable right to use the Platform for lawful, non-commercial booking purposes. You must not copy, sell, modify, reverse engineer, republish or commercially exploit Platform content except with written permission or where the law allows it.
The Platform may connect to payment gateways, map services, communication tools, social networks or external websites. Those services are operated under their own terms and privacy notices. We are not responsible for an external service that we do not control, but we remain responsible for selecting and managing our own service providers as required by law.
We aim to keep LinoLife available and secure, but uninterrupted access cannot be guaranteed. We may maintain, update or modify the Platform, and we may discontinue a feature where reasonably necessary. Confirmed booking and refund obligations will continue despite a Platform change.
Provider services are delivered by independent Providers. To the extent permitted by law, Drawhouse Limited is not responsible for a Provider's acts, omissions, professional advice, premises or service outcomes. We do not guarantee that a particular service will achieve a stated health, beauty, fitness or wellbeing result.
We do not exclude or limit liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded.
Subject to the previous paragraph and to the extent permitted by law, Drawhouse Limited will not be liable for indirect or consequential loss that was not reasonably foreseeable when the booking was made. Any limitation will be applied fairly and in light of our actual role in the transaction.
You are responsible for loss directly caused by your unlawful use of the Platform, material breach of these Terms, fraud or infringement of another person's rights. To the extent permitted by law, you will reimburse Drawhouse Limited for reasonable losses and costs resulting from such conduct. This section does not make you responsible for a Provider's conduct or for loss caused by Drawhouse Limited
We process personal data in accordance with our Privacy Policy. Booking communications, payment confirmations, safety notices and service updates are transactional messages and may be sent where necessary to provide the Platform. Promotional messages are sent only as permitted by law, and you may opt out at any time.
We may update these Terms to reflect changes to the Platform, business operations or applicable law. The revised Terms will be posted with a new effective date. Material changes will not retrospectively reduce rights relating to a confirmed booking unless the law requires the change or the customer agrees.
These Terms are governed by the laws of Bangladesh. If you have a complaint, contact us first so that we can review the booking, obtain the Provider's response where necessary and propose a resolution. We aim to acknowledge complaints promptly and provide a substantive response within 72 hours where reasonably possible.
If a dispute cannot be resolved, either party may use any complaint mechanism or remedy available under applicable consumer law. Subject to mandatory legal rights, the courts of competent jurisdiction in Dhaka, Bangladesh will have jurisdiction.
LinoLife is operated by Drawhouse Limited
Registered address: Ka 1/3, Kalachandpur, Gulshan, Dhaka-1212
Customer support email: support@linolife.co
Privacy email: privacy@linolife.co
Phone: +8801844600936
Trade License Number: TRAD/DNCC/013922/2023
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