Clear and fair refund guidance.

1 Scope

This Policy applies to customer bookings made and paid for through LinoLife. Because LinoLife primarily lists services rather than physical goods, most transactions cannot be physically returned. If a listing includes a product, kit or other tangible item, the return conditions disclosed on that listing will also apply.

The Provider's cancellation window and any service-specific conditions will be displayed before payment and repeated in the booking confirmation. These conditions apply only to the extent they are clear, fair and permitted by law.

2 Customer Cancellation

Individual Appointments and Classes

The following cancellation terms apply to individual appointments and classes:

• Cancellation at least 42 hours before the scheduled start time is eligible for a refund of the amount paid for the cancelled booking, subject to any clearly disclosed and lawful deduction. Approved Pay as You Go refunds are normally processed within 7 to 10 working days under Section 9.
• Cancellation less than 42 hours before the scheduled start time is generally not eligible for a monetary refund or rescheduling because the Provider reserved the time and capacity.
• LinoLife or the Provider may approve a refund or rescheduling in exceptional circumstances, subject to verification and applicable law.

Workshops Events and Retreats

Special terms may apply where a Provider commits venue, accommodation, travel, staffing or other third-party costs. If no special terms were displayed before payment, the following default applies:

• More than 7 calendar days before the start date  Full refund, less any non-recoverable charge that was clearly disclosed before payment and may lawfully be deducted.
• From 72 hours to 7 calendar days before the start date  50 percent refund or a one-time transfer where the Provider offers one.
• Less than 72 hours before the start date  Generally non-refundable.

Retreats, travel-linked programs and custom packages may have separate deposit and cancellation schedules. Those schedules must be displayed before payment.

3 No Shows and Late Arrival

A customer who does not attend and does not cancel at least 42 hours before the scheduled start time is treated as a no-show. The booking is generally not eligible for a refund or rescheduling.

If you arrive late, the Provider may shorten the service to avoid delaying later customers. The full price may remain payable. If the Provider cannot safely or reasonably deliver the service because of the delay, the booking may be treated as a late cancellation.

4 Cancellation or Change by a Provider

If a Provider or LinoLife cancels a confirmed booking, you may choose:

• a full refund to the original payment method
• a transfer to another suitable time or Provider
• another lawful remedy expressly accepted by the customer

If a Provider proposes a material change to the service, venue, time, duration or price, you may reject the change and request a full refund to the original payment method.

5 Service Not Delivered or Materially Misdescribed

Contact us promptly if a Provider does not attend, refuses a confirmed booking without a valid reason, delivers a materially different service, or cannot complete the service because of an issue within the Provider's control.

We will review the booking record, customer evidence and Provider response. Depending on the circumstances, the remedy may be completion of the service, re-performance, a price reduction, a partial refund or a full refund. Mandatory consumer remedies remain available.

6 Health and Safety Cancellations

A Provider may stop or decline a service where continuing would create a reasonable health, hygiene, safety or legal risk. Refund eligibility will depend on whether the relevant condition was disclosed before booking, whether the customer supplied requested information accurately, and whether the Provider acted reasonably.

If a Provider cannot safely deliver a service because of its own facilities, equipment, staff or preparation, the customer will be offered a full refund or an agreed alternative.

7 Memberships Packages and Promotions

Memberships, multi-session packages, promotional bookings and discounted bundles may have stated validity periods and usage conditions. Unless applicable law or the listing requires otherwise:

• an unused package may be refundable within the cancellation period shown at purchase
• a package that has been activated or partly used is generally non-refundable, but an eligible refund may be calculated after deducting the standard price of services already used
• free, complimentary or promotional value has no cash refund value
• expiry dates and extension rules shown before purchase will apply

8 Physical Products

Where a booking includes a physical product, return eligibility depends on the product type, condition, hygiene restrictions and the listing-specific terms. For hygiene and safety reasons, opened cosmetics, skincare, personal-care items and other sealed goods may be non-returnable unless defective, damaged, incorrect or otherwise returnable by law.

Report a damaged, defective or incorrect product promptly and keep the packaging, invoice and relevant photographs. We will provide return instructions after reviewing the request.

9 Refund Method and Timing - Pay as You Go

For an eligible customer cancellation of an individual appointment or class made at least 42 hours before the scheduled start time, the approved refundable amount will normally be returned to the original payment method used for the booking.

For a Provider or LinoLife cancellation, non-delivery, duplicate payment, incorrect payment or another approved monetary refund, the refund will normally be returned to the original payment method. If the original method is unavailable, we may request verified payment details and identity confirmation before using another lawful method.

We will notify you after a refund decision. An approved Pay as You Go refund will generally be initiated promptly and should be completed within 7 to 10 working days, subject to the processing time of the bank, card network, mobile financial service or payment gateway.

A disclosed payment-processing or non-recoverable third-party charge may be deducted only where permitted by law. If the Provider or LinoLife cancelled the booking, the customer will receive the full eligible refundable amount for the affected service unless the customer voluntarily chooses another lawful remedy.

10 Duplicate or Incorrect Payments

If you are charged more than once or charged an incorrect amount, contact us with the booking number and transaction reference. Once verified, the duplicate or excess amount will be refunded through the applicable payment process within the standard 7 to 10 working day refund window.

11 How to Request a Cancellation or Refund

Submit the request through your LinoLife account or contact Customer Support. Include:

• customer name and contact number
• booking reference
• Provider and service name
• scheduled date and time
• payment transaction reference
• reason for the request and any relevant evidence

We may ask for additional information needed to verify the booking. We aim to acknowledge the complaint promptly and provide a substantive response within 72 hours where reasonably possible. Complex cases may take longer, but we will provide a status update.

12 Chargebacks and Fraud

Contact LinoLife before initiating a payment dispute so that we can review the transaction. We may suspend an account or provide transaction records to the payment provider where a chargeback is fraudulent, abusive or inconsistent with a service that was properly delivered. This does not prevent a customer from using a legitimate payment or consumer remedy.

13 Statutory Rights

Nothing in this Policy excludes or restricts a right or remedy that cannot legally be excluded, including rights available under applicable consumer protection and digital commerce rules in Bangladesh.

14 Changes to This Policy

We may update this Policy for future bookings. The version in effect when a booking is confirmed will normally govern that booking unless a later change is required by law or is more favourable to the customer.

15 Contact Details

Customer support email: support@linolife.co

Phone: +8801844600936

Address: Ka 1/3, Kalachandpur, Gulshan, Dhaka-1212

Website: https://linolife.co